Terms and Conditions – “Jar” App

What is Jar App?

Jar is a digital e-commerce platform designed for ordering and delivering products and services from local stores in the Kingdom of Saudi Arabia. The app allows customers to browse available products and services and place orders to be delivered directly to their doorstep. By using the Jar App and providing us with your personal information, you expressly agree to these terms. The terms "we" or "the app" refer to the Jar App registered in the Kingdom of Saudi Arabia, while "you" or "the user" refer to any individual using the app’s services.

What Data Do We Collect from Users?

• Name
• Mobile number
• Geographic address (location access may be required)
• Email address (if provided)
• Payment information

How Do We Use Your Personal Data?

• Creating your account on the app
• Personalizing your experience based on your geographic location
• Facilitating order and service deliveries
• Activating rewards and coupon programs
• Communicating with you regarding orders or promotional offers
• Improving service quality and ensuring user safety

Cookies

We use cookies to ensure the smooth performance of the app and enhance user experience. These cookies help remember your login information and optimize in-app navigation. You may disable cookies through your browser settings, though this might affect some functionalities.

Legal Basis for Data Processing

• Your explicit consent: We request your approval before using your data for specific purposes.
• Order execution: Data collection is necessary to fulfill orders and provide delivery.
• Legal compliance: We process data when required by official authorities.
• Legitimate interest: For purposes such as service improvement or misuse prevention.

Online Payments

Payments are processed via a trusted and authorized third party within the Kingdom. This party may request your bank card details or other payment information. You may also choose “Cash on Delivery” where available.

Data Sharing

• Compliance with judicial or official authority requests
• Limited sharing with our technical partners such as payment processors or support providers, only as necessary to provide the service

Data Security

We use advanced security technologies to protect user data from unauthorized access, loss, or damage. However, we are not liable for any breach resulting from misuse of the user’s personal device.

User Rights

• Access your personal data
• Modify or correct your data
• Delete your data
• Withdraw your consent at any time
• Object to the use of your data for marketing purposes

Direct Marketing

We may send you notifications or promotional messages with your prior consent. You may unsubscribe at any time through the app settings or by contacting us directly.

Account Deletion

• Open the Jar App
• Go to the "Settings" section
• Choose "Delete Account" or "Request Data Deletion"
• Or contact us directly for assistance

Pricing Policy

Product prices displayed within the app may include a 15% Value Added Tax (VAT), in accordance with applicable laws.

Return Policy

In case of a defect in the product or dissatisfaction with quality, you may file a complaint through customer support. It will be handled according to the return or replacement policy of the relevant store.

Amendments to Terms

We reserve the right to amend these terms at any time. You will be notified of such changes via the app or email.

Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Your use of the app constitutes acceptance of the jurisdiction of Saudi courts.

Data Protection Officer

For any inquiries related to your privacy or personal data, please contact us at: privacy@jarapp.com

Need Assistance?

We welcome your feedback and inquiries: support@jarapp.com